Delivery & returns

Delivery across Kenya

We deliver to any town in Kenya. At checkout, enter your city or town; we confirm the delivery fee and day with you on WhatsApp before you pay.

Same-day delivery in Nairobi

Orders confirmed before 12 noon, Monday to Saturday, can be delivered the same day within Nairobi. Later orders go out on the next delivery day. We do not deliver on Sundays or public holidays.

Outside Nairobi

We send your order by courier and confirm the cost and expected arrival on WhatsApp.

Collect from our shop (free)

Star Shopping Mall, 3rd Floor, Shop 3F9, Kamukunji, Nairobi. Monday to Saturday, 7am to 6pm. We tell you on WhatsApp when your order is ready.

Helium balloons

Helium items are delivered within Nairobi or collected from the shop only, and are inflated on the delivery day.

Returns

If an item arrives damaged or is not what you ordered, tell us on WhatsApp within 24 hours with a photo and we will replace it or refund you. Personalised items, inflated balloons and helium are non-returnable unless faulty.